; Maple Voice -Privacy

Privacy Policy

Your privacy is critically important to us. This policy outlines how we collect, use, and protect your information when you use our mystery shopping platform.

Last Updated: March 10, 2026
Quick Summary: We collect personal information to provide and improve our mystery shopping services. We never sell your data. We use industry-standard security measures to protect your information.

1. Information We Collect

When you use Maple Voice, we collect the following types of information:

A. Personal Information You Provide
Data Category Specific Information Purpose
Account Information Name, email address, phone number, password Account creation and authentication
Profile Information Profile photo, address, date of birth, payment preferences Job matching and payment processing
Payment Information Bank account details, PayPal email, UPI ID Processing payments for completed jobs
Identity Verification Government ID, tax information (PAN, etc.) Verification and compliance requirements
Job Applications Job responses, feedback, photos, reports Job assignment and quality assurance
B. Information Collected Automatically
Data Category Specific Information Purpose
Location Data GPS coordinates, IP-based location, job location preferences Matching you with location-based jobs
Device Information Device type, browser, operating system Platform optimization and security
Usage Data Pages visited, time spent, job applications, earnings history Service improvement and analytics
Cookies & Tracking Session data, preferences, authentication tokens User experience and security

2. How We Use Your Information

We use your information for the following purposes:

Account Management

Create and manage your account, verify your identity, and provide customer support.

Job Matching

Match you with relevant mystery shopping opportunities based on your location and preferences.

Payment Processing

Process payments for completed assignments and manage your earnings.

Admin Approvals

Enable administrators to review, approve, and assign jobs based on your profile.

Location-Based Services

Show jobs near you and verify job completion at specified locations.

Communication

Send job alerts, payment notifications, and important updates about the platform.

3. Job Application & Assignment Process

Our mystery shopping platform involves a specific data flow for job applications and assignments:

How Your Data is Used in the Job Process:
  1. Job Search: Your location and preferences determine which jobs you see
  2. Application: Your profile information is shared with administrators reviewing your application
  3. Admin Approval: Administrators review your application, history, and qualifications
  4. Job Assignment: Upon approval, you're assigned to the job with specific instructions
  5. Job Completion: Your submitted reports, photos, and feedback are used for quality assurance
  6. Payment: Based on job completion, payments are processed at the job-specific rate
Job-Specific Data Handling:
  • Different Payments for Different Jobs: Your earnings history tracks varying payment rates for different assignments
  • Location-Based Job Matching: Your location data is used exclusively for matching you with nearby opportunities
  • Admin Access: Administrators can view your applications, profile, and job history for approval decisions
  • Job Feedback: Your submitted reports may be shared with clients (anonymized where possible)

4. Payment Processing

We handle payment information securely:

Payment Methods:
  • Bank transfers (account details encrypted)
  • PayPal (processed through PayPal's secure platform)
  • UPI payments (for Indian users)
  • Other regional payment methods
Payment Security:
  • We never store full payment credentials
  • Payment data is encrypted in transit
  • We use PCI-compliant payment processors
  • Payment records are kept for tax and accounting purposes
Note: Different jobs have different payment amounts. Your payment history is maintained in your account for transparency.

5. Location Data Usage

Location is a core part of our mystery shopping service:

How We Use Location:
  • Job Matching: Show you jobs within your preferred distance
  • Verification: Confirm you've visited the specified job location
  • Local Opportunities: Highlight region-specific assignments
  • Distance-based Payments: Some jobs may offer travel compensation
Location Permissions:

You can control location sharing through your browser or device settings. However, disabling location may limit job opportunities that require location verification.

6. Information Sharing

We share your information only in these specific circumstances:

Recipient Information Shared Purpose
Job Administrators Profile, application, job history Job approval and assignment
Payment Processors Payment details (encrypted) Processing your earnings
Clients (Anonymized) Job reports, feedback, photos Providing mystery shopping results
Service Providers Limited data as needed Platform maintenance, analytics
Legal Authorities As required by law Compliance with legal obligations

We NEVER sell your personal information to third parties.

7. Data Security Measures

We implement robust security measures to protect your information:

256-bit SSL encryption
Two-factor authentication
Regular security audits
Access controls and monitoring
Secure data centers
Regular backups
Data Retention: We retain your information as long as your account is active or as needed to provide services. You can request account deletion at any time.

8. Your Privacy Rights

Depending on your location, you have the following rights:

Available Rights:
  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt-out of marketing
  • Restrict processing
How to Exercise Rights:

Contact us at:

  • privacy@maplevoice.in
  • +91 (123) 456-7890
  • Villa No-4, Block No-V, Basement, Eros Garden, Faridabad-121009

9. Cookies and Tracking

We use cookies for:

  • Authentication (keeping you logged in)
  • Preferences (saving your settings)
  • Analytics (understanding platform usage)
  • Security (CSRF protection)

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If we learn we've collected data from a minor, we'll delete it promptly.

11. International Users

Your data may be processed in India (where our servers are located) and other countries. By using our service, you consent to this transfer. For users in the EU/EEA/UK, we comply with GDPR requirements.

12. Changes to This Policy

We may update this privacy policy occasionally. Material changes will be notified via email or platform announcement. Your continued use after changes constitutes acceptance.

13. Contact Information

For privacy-related inquiries:

Email:

sales@maplevoice.in

Phone:

+91 (123) 456-7890

Address:

Villa No-4, Block No-V, Basement,
Eros Garden, Faridabad-121009
Haryana, India

By using Maple Voice, you acknowledge that you have read and understood this Privacy Policy.

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